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url: /docs/settings-04-troubleshooting-and-faqs.md
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# Settings — Troubleshooting & FAQs

## I can open Settings but can't change anything

Most settings — the firm profile, reporting defaults, team, and security —
can only be changed by an **Admin**. Funds need the **Manage funds**
permission, which is also Admin-only. Ask an Admin in your firm to change
your role, or to make the change for you.

## "Your role doesn't allow this. Ask an admin to change your role."

You tried an action your role doesn't include. See the table under
**Settings › Roles & permissions** for what each role can do.

## A teammate can't see a button I can see

Cairn hides actions a member's role can't perform. For example, Viewers
don't see **Add Company** or **Edit**, and members without **Run Cairn
Intelligence** see Cairn Intelligence results without the buttons to
generate them. This is expected; change their role if they need the action.

## A teammate can't see a fund, LP, or portfolio company

They're probably limited to specific funds. Check their fund access under
**Settings › Team**. For a portfolio company, also check that the company
is linked to one of their funds (on the company page, under **Company info
› Funds**). A company that isn't linked to any fund is only visible to
members with **All funds** access.

## "This email's domain isn't on your firm's allowed list."

Your firm only allows invitations to certain email domains. An Admin can add
the domain under **Settings › Security › Allowed email domains**, or clear
the list to allow any domain.

## "You can't remove the last admin." / "The firm needs at least one admin."

Every organization needs at least one Admin. Make another member an Admin
first, then remove or change the original one.

## "You can't remove yourself."

Ask another Admin to remove you, or leave the organization from **My
account › Organizations**.

## Why can't I leave an organization?

The owner can't leave until they transfer ownership to another Admin, and
the only Admin can't leave until someone else is made an Admin. Hover the
disabled **Leave** button to see which applies to you.

## Why can't I change our plan?

Self-serve plan changes aren't available yet. **Settings › Billing** shows
your current plan and usage; contact Cairn to change plans.

## I was signed out unexpectedly

Your firm has a session timeout: after that long without activity in any
Cairn tab, you're signed out. An Admin can change it under **Settings ›
Security**.

## Can I undo deleting an organization?

No. Deleting an organization permanently removes all of its data. Export
your data first from **Settings › Security › Your data**.

## Can I limit a member to specific deals or diligence workspaces?

Not today. Fund access limits funds, LP records, and portfolio companies.
Deals and diligence workspaces are visible to every member, and roles decide
who can change them.